Work with Medical Director to transcribe the clinical interpretations of cytogenetic and cytogenomic studies into the designated form/ clinical system, including findings, references, and further recommendations.
Gathering data clinically-relevant to patient findings.
Responsible for the timely submission of these interpretations to the billing staff via the interoffice mail, along with interfacing with the clinical laboratories systems so complete records can be generated for patients studied.
Follow-up with billing representative and respond to their further billing inquiries.
Schedule patients for appropriate physician and clinic and maintain complex outpatient schedules – 25% effort.
Using EPIC scheduling systems, accurately schedule new and follow-up appointments by phone and in person for all multidisciplinary team members.
For new patient appointments, accurately and thoroughly complete intake information.
For new patient appointments, inform 100% of families of divisional payment and referral policies.
Follow divisional guidelines for scheduling 100% of the time.
Schedule ancillary tests, as requested by clinical staff. Complete necessary paperwork.
Review 100% of appointments scheduled by other personnel to ensure that appointments have been scheduled according to guidelines. Make and necessary changes.
Patient Visit Correspondence – 10% effort
Mail/ route outpatient visit summaries within two week of date of visit. Keep updated tracking sheet of this activity for internal auditing purposes.
Immediately fax initial impression summary to referring pediatrician or pediatric sub-specialist.
Contact families prior to visit to confirm appointment date, time, and other clinical relevant information.
Record Upkeep – 10% effort
File all records in the charts in the file room. In addition, file outpatient summaries from other specialties and lab results in the appropriate patient chart.
After clinic, take the pictures off of the digital camera and upload them onto the shared drive. Convert the photos to the appropriate format and compile in the patient chart on the shared drive.
Pull charts for upcoming visits, as assigned and forward them to the appropriate clinic staff for review.
Obtain additional records from various hospital departments prior to the appointment via mail, fax, etc…
Go to the relevant libraries, when needed to obtain clinical-related articles.
Office Phones – 5% effort
Retrieve messages from voice mail every morning.
Answers phones according to Divisional policy.
Forwards all patients calling for initial appointments to the Clinic Coordinator and/ or the Associate Director.
Requirements & Skills:
High School Diploma / GED Required
Associate’s Degree Preferred
Bachelor’s Degree Preferred
Previous experience as a clerk or document control manager with an architectural, engineering, or construction management firm or environment. Required
Knowledge of building trades and specifications and how they interact required
Familiarity with various document and drawing reproduction equipment and utilizing third-party copy centers for extensive document copying and distribution required.
Proficiency with Microsoft application software including but not limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Access.
Working knowledge with either Microsoft Outlook or Novell Group-wise email systems required.
Excellent oral and written communication, organizational, customer support and service skills
