Perform data systems support, account management, quality assurance, application training, and processes and improvement documentation
Provide direct support on various data systems related to special education to both internal and external customers via telephone, email, virtual, or in-person meetings
Manage and respond to customer support tickets and various requests in a timely and accurate manner
Support account management on various data systems related to special education
Analyze both internal and external customers’ issues and requests while working with other team members to perform system reviews and problem-solve
Identify areas to improve data systems, documentation, and other processes
Perform User Acceptance Testing (UAT) and quality assurance of data
Assist in the design and development of training plans and deliver training for data systems using various training methodologies
Serve as a resource or subject matter expert for both internal and external customers
Document processes in different formats for staff and internal and external customers
Participate in and lead meetings and discussions related to the development, enhancements, training, and ongoing support of the work
Perform other related duties as assigned
Requirements & Skills:
Bachelor’s degree in IT or related field or equivalent experience
11+ years of Data Management
11+ years of using a help desk ticketing system
11+ years of Client Relationship Management
11+ years of strong communication skills with the ability to articulate technical terms and complex data clearly to non-technical audiences both verbally and in writing
8+ years of developing strategies and processes to improve overall business workflow
5+ years of business process analysis and the ability to implement change
5+ years of strong problem-solving skills and a solution-oriented mindset
