Support and manage Microsoft Windows-based systems. Implementation of Change requests.
As a Cloud Systems/SRE Administrator, you will create scripts to increase the efficiency of daily support. This includes updating runbooks and support procedures.
Active collaboration with the Global Operations and Engineering teams to implement key projects within the Cloud environments.
Provide assistance and support to transformation programs for applications and services looking to move to the cloud environment.
Responsible for looking at ways to improve/automate SRE items – availability, latency, performance, efficiency, and capacity planning.
Troubleshoot system performance issues.
Handle trouble tickets, user requests, and proactive maintenance.
Support weekend BCP / DR tests and weekend on-call production support on a rotation basis.
Assist application teams in post-configuration of new servers deployed.
A good understanding of ITIL and Change Management policies is desired.
Coordinate with infrastructure teams and business IT managers to deliver projects on schedule.
Work with Engineering on Operational Readiness and Implement engineered solutions to improve the efficiency and stability of the infrastructure.
Provide documentation for 1st line Operations team and maintain run books.
Investigate and determine root causes for major incidents with the help of vendors and internal infrastructure teams, providing a detailed RCA and plan for remediation.
Attend to escalations during Follow-The-Sun support hours.
Contribute towards BAU Projects.
Work with the Incident Management team to provide RCAs for Incidents
Requirements & Skills:
Solid experience of working as a Windows SA in a large-scale, distributed environment
Cloud tools such as Ansible, GIT, Kubernetes, Terraform
Virtual (VMware), physical networking configuration is a plus
Ability to deploy and support MS Windows Clusters
The ability to create scripts using PowerShell, Python, VBScript, and Jscript/JavaScript is a plus
Knowledge of Site Reliability Engineering components is necessary
Experience working with VMware virtualization
Understanding of Active Directory and how enterprise-class identity and access management (IAM) is extended from an on-premises environment to a public cloud is a plus
Ability to troubleshoot issues and provide resolution
Written and verbal communication skills are a must
Work independently as well as in a team
Previous experience with supporting a banking infrastructure is preferred
Demonstrated ability to consistently deliver on complex problems and incidents
Pro-active, energetic professional with strong communication and networking skills
Prior experience in global enterprise
A confident person – articulate, enthusiastic, and outgoing
