Provides tier 2 support for the ESB, Shared Services, METAL, SciTrak, GemIntelligence, and GemRetailer lottery servers and services. Supports other platforms as required.
Support new customer implementations as well as support and maintain existing customer solutions.
Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
Ensure system capacity is being monitored and considered in planning.
Identify and address system security concerns
Ensure Incidents assigned to the team are being managed within agreed SLAs
Define, refine, and track Service Level Objectives
Setup and maintain monitoring of the system and ensure all alarms are documented in up-to-date Knowledge Base Articles
Train-Tech Ops Engineers, site management, and QA as needed
Participate in a 24x7x365 on-call rotation
Requirements & Skills:
5+ years of experience working in a system administration role in a high-demand, highly available environment
SME-level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
SME-level knowledge of Active Directory and domain administration
Solid understanding of SQL Server database engine (2016+) including configuration, data analysis, and replications including AOAG Basic understanding of network principals (TCP/UDP ports, network separation, network virtualization)
Strong technical problem-solving skills and working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
Proven communication, presentation, and documentation skills
Strong interpersonal and problem-solving skills required
Time management and prioritization skills/ability to work under pressure and multi-task.
Ability to work in a high-pressure, deadline-driven environment.
Experience with Zabbix
Experience with OutSystems
Understanding public DNS maintenance
Experience with WAF creation and maintenance tools such as Imperva and Cloudflare.
Master’s degree with 5+ years of experience
Bachelor’s degree in computer sciences with 7+ years’ experience with Windows Server.
