| Company |
Thomson Reuters |
| Job title |
Associate System Engineer |
| Job location |
Mexico City, Mexico |
| Type |
Full Time |
Responsibilities:
- Analyzes customer problems of low complexity.
- Assesses the scope of impact.
- Mitigates customer impact of issues and executes workarounds.
- Implements problem resolution as identified in documented solutions.
- Engages others as appropriate and escalates as required.
- Provides advice or training to users about the application systems’ functionality, correct operation or constraints, and correct user faults.
- Proactively monitors production and nonproduction environments and/or applications.
- Conducts root cause analysis and correlation of other system and/or application problems of low complexity.
- Works on smaller, minimally complex projects/issues that require a singular area of expertise.
- Participates in project planning sessions with team members.
- Manages multiple and sometimes competing priorities with guidance.
- Aids the preparation of status updates for customer problems or projects.
- Regularly communicates and shares knowledge with the rest of the team.
- Performs actions aligned with defined standards.
- The following are required for some positions but not all:
- Makes general or site-specific modifications updates system documentation, manipulates data, and defines enhancements.
- Provides input for technical plans and solutions.
Requirements & Skills:
- Bachelor’s degree or equivalent.
- 1 year of experience supporting IT infrastructure, Applications & Cloud Services.
- 1 year of mandatory NOC experience in a similar environment would be an added advantage.
- 1 year of Windows, UNIX, or Storage administration skills would be an added advantage.
- Excellent understanding of the ITIL process with appropriate fundamental accreditation.
- Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
- Strong collaboration skills
