Leading the creation and execution of enablement strategies, providing Channel Partners with the necessary tools, resources, and training to successfully implement and adopt the platform.
Having experience in developing scalable, repeatable enablement programs that improve onboarding, training, and post-launch support for Channel Partners.
Utilizing data-driven insights to assess partner performance, identify areas for improvement, and implement strategies that enhance operational efficiency and effectiveness.
Collaborating closely with product, sales, and customer success teams to ensure seamless partner enablement and optimize the overall customer experience and satisfaction.
Helping partners to drive growth and renewals across all Workvivo accounts. Support with best practices, collateral, EBR attendance and commercial conversations.
Requirements & Skills:
Have the ability to communicate at an advanced level in both English and Spanish.
3+ years in SaaS Customer Success, Partner Management, or Channel Management.
Have a good understanding of SaaS platforms and how to design and implement scalable partner enablement strategies that drive platform adoption and customer success.
Have the ability to assess and adjust strategies using data and performance metrics, linking adjustments to learning outcomes and partner success.
Able to demonstrate experience working with sales, channel teams, internal CSMs, and product teams to influence and drive changes across departments, ensuring alignment on partner enablement goals.
A commitment to delivering exceptional experiences for both partners and customers, optimizing engagement, and ensuring measurable success.
