| Company | Scale |
| Job title | Engagement Manager, Gen AI |
| Job location | San Francisco, CA; New York, NY |
| Type | Full Time |
Responsibilities:
- Build and drive some of our most critical operational processes: the consistent, on-time delivery of Scale product and services, and revenue consumption for our customers
- Manage the long-term health of customers by identifying areas of risk or concern and advocating for them within Scale
- Review, track, and improve operational performances, and be obsessed with continuous improvement
- Oversee onboarding and successful execution and ramp for new data projects
- Work directly with customers’ engineering teams on project scoping, implementation, and resolving blockers, partnering when needed with customer-facing MLEs and Field Engineering at Scale
- Create an effective feedback loop between the front line, product, strategy, and customers
Requirements & Skills:
- 4+ years of work experience, with experience in consulting or as a technical product or program management role in industry
- A technical background (education or professional experience with CS, Economics, Statistics, Engineering, or STEM field)
- A proven track record in B2B client-facing roles and building and expanding client relationships
- Ability to understand the ML training lifecycle and build great relationships with technical customers
- Great cross-functional experience and collaborative ability
- Excellent verbal and written communications
- A track record of structured, analytics-driven problem solving
- A history of diligence and organization across multiple work streams
- An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Nice to have:
- Experience with reading SQL and/or another database language
- Graduate degree (PhD, MS) in a STEM field
- Work experience in a high-growth environment
