Own Data & Insights relationship with the CX Operations team, including proactive sharing of ops metric insights, maintenance of and improvements to related dashboards, and stakeholder management.
Support APAC leadership reporting on the top things to know within the CX space.
Deliver high-quality, timely data analysis in response to APAC-related ad-hoc insight requests.
Support pre-launch activities, including dashboard creation and requirements gathering.
Build and maintain strong relationships with cross-functional teams, helping to support business decisions as needed.
Strive for more scalable and actionable insights through the use of technology; a mindset of continuous improvement is essential to success in this role.
Requirements & Skills:
2+ years of relevant work experience
Bachelor’s degree in a related discipline and/or relevant work experience, with experience and/or demonstrated interest in the streaming/entertainment industry preferred.
Analytically driven, with strong writing and communication skills, including being able to provide actionable insights to both technical and non-technical stakeholders as well as senior leadership.
Thrive in a dynamic global environment, collaborating across time zones while demonstrating self-motivation and independent problem-solving skills
Proficiency in Microsoft Suite; experience with Salesforce and Looker is a plus.
The ability to work quickly without compromising the quality or fidelity of insights.
Passionate about building and cultivating a best-in-class customer experience.
Strong interpersonal skills and ability to prioritize requests effectively, balancing the needs of WBD and our customers.
