Senior Software Engineer – ServiceNow, Shell

Responsibilities:

• Collaborate with the ServiceNow Architects and Platform Team.
• Work across (any of) ServiceNow modules like: SecOps/GRC, ITSM, ITBM, ITOM, and LSD.
• Partner with the DevOps teams to understand issues, and train in new ways of working if applicable.
• Deliver new initiatives to improve the Platform Health as well as improve the efficiency of DevOps ways of working.
• Design a DevSecOps framework for ServiceNow Deployments.
• Work closely with ServiceNow as a part of the Design Partner Programs, Innovation Lab engagements as a part of the above.
• Keep technical expertise up to date.
• Understand Software Engineering best practices and apply them to the ServiceNow Platform.
• Design and setup of a Generative AI framework for ServiceNow.

Requirements & Skills:

• 9-12 years of extensive hands-on experience as a Software Engineer
• Proficiency in ServiceNow Development (HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord)
• Ability to architect and build solutions on the ServiceNow platform
• Client Side and Server-Side Scripting/Client & Server * API’s/SaaS integration services
• Skilled in ACL & debugging
• Solid understanding of software development fundamentals, processes, and procedures
• Experience working in agile/scrum delivery teams/DevOps
• Self-starter and able to handle concurrent tasks with appropriate priority
• Ability to challenge purposefully and surface and highlight issues of importance to the organization
• Good interpersonal skills and a collaborative management style, both face-to-face and virtually
• Good English communication skills and presentation skills, both verbal and written
• A good understanding of IT Security is preferred
• Ideally, has familiarity with UI/UX principles