Partner with the C3 AI Product & Sales team to craft compelling, value driven use cases and translate them into requirements and specifications.
Grow the C3 AI footprint at the customer through identification of incremental use cases and additional staffing assistance.
Collaborate with customer teams to define scope, requirements, implementation timeline, and success metrics (incl. customer self-sufficiency on the platform) for individual use cases.
Run project governance activities (project plans, weekly status reviews, cross-functional meetings, executive status reviews).
Manage all implementation activities and supervise the dedicated C3 AI team members from Application Development, Data Integration, Data Science, Products, QA, and DevOps.
Dive into technical details and perform associated tasks to ensure successful delivery to our customers (e.g., application and data integration testing, deliver trainings, documentation, issue debugging, and resolution).
Build a trusted advisor relationship with the customer – proactively track and address risks before they become issues to maintain high customer satisfaction (CSAT).
Recruit and attract top talent to grow the C3 AI services team.
Requirements & Skills:
Minimum of 12 years experience in management consulting, professional services, and leadership roles in the Department of Defense or Intelligence Community domains
Self-starter and strong individual contributor, passionate about solving customer problems.
Excellent presentation, written, communication, and interpersonal skills.
Successfully communicate and work with senior executive stakeholders.
Effectively work across customer and internal teams to problem solve, define scope, write technical requirements, develop and track success metrics, and deliver against a plan.
Demonstrated ability to navigate between the business and technical domains of a software implementation project, providing leadership in both.
Four-year bachelor’s degree from an accredited college or university; a degree in Engineering/Computer Science or Business Administration is a plus.
Active Secret or higher security clearance is required.
