Business Solutions Architect – Sales and Automotive Cloud
Job location
Remote
Type
Full Time
Responsibilities:
Translate business requirements into well-written and well-architected solutions that best leverage the Salesforce platform and products
Communicate the benefits and risks to a solution’s feasibility, functionality, and fit for a client’s specific business needs
Collaborate with customer stakeholders, project management, product owners, SMEs, and our internal delivery team to design and deliver the best possible solution
Provide thought leadership on the improvement of customer operations through Salesforce
Perform fit-gap analysis between customer requirements and Salesforce capabilities
Create solution design documents including user stories and process flows
Facilitate discovery and working sessions, managing the participants and agenda to drive understanding of business needs and pain points
Deliver technical support during sales calls, solution presentations, and when sizing customer requirements
Build strong customer relationships and become a trusted advisor to a variety of client stakeholders, including SMEs as well as C-level leadership
Requirements & Skills:
Extensive CRM experience in both the industry and its software capabilities
Hands-on working with OrgMerge processes and operations
Comfortable acting as the Sales cloud advisor to both client stakeholders and C-level leadership
Proven history of providing software consulting on large-scale enterprise projects
Strong understanding of the core Salesforce platform including Sales Cloud, Service Cloud, and Community Cloud
Highly skilled in writing user stories to capture Salesforce requirements
Expert with data migrations from third-party systems to Salesforce
Familiar with CPQ/Revenue Cloud and eCommerce
History of participating in Salesforce certifications as well as having an active certification
