| Company |
TELUS Digital |
| Job title |
Cloud Computing Specialist |
| Job location |
Las Cascadas, El Salvador |
| Type |
Full Time |
Responsibilities:
- Provide technical support for cloud-based products and services
- Troubleshoot networking, storage, and infrastructure issues
- Analyze product logs to identify root causes of technical problems
- Assist customers with DevOps practices such as CI/CD
- Utilize cloud monitoring tools to detect and resolve system issues
- Offer excellent customer service while managing technical cases
- Collaborate with internal teams to escalate complex issues
Requirements & Skills:
- Understanding of Linux & Windows server administration
- Knowledge of networking (NAT, DNS, firewalls, routing, load balancing, etc.)
- Familiarity with cloud storage concepts, including object storage, data lakes, and database storage
- Experience with network troubleshooting tools (ping, netstat, traceroute, dig, etc.)
- Notion of DevOps practices (CI/CD pipelines)
- Ability to analyze product logs for troubleshooting
- Strong problem-solving and research skills
- Excellent customer service skills
- Immediate availability
- Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience
- Familiarity with Google Cloud Platform (GCP), VPNs, and Virtual Private Clouds
- Experience with cloud storage services (Amazon S3, Azure Blob Storage, Google Cloud Storage)
- Basic Bash scripting skills
- Understanding of web and mail protocols (HTTP, TLS, SMTP, etc.)
- Familiarity with API technologies (OAuth, HTTP RPCs, REST)
- Basic knowledge of programming languages (Python, Java, or similar)
- Relevant Certifications (Preferred):
- Google Associate Cloud Engineer
- Google Professional Cloud Architect
- Google Professional Cloud Network Engineer
- AWS Certified Advanced Networking
- AWS Certified Solutions Architect
- Azure Solutions Architect
- Cisco Certified Network Associate (CCNA)
