Designs, implements, monitors, and maintains Microsoft GCC High services to support internal projects
Configures, deploys, and manages Microsoft Office 365 applications and features to meet business requirements, industry best practices, and security guidelines
Manages Microsoft Azure access and authentication
Designs, implements, monitors, and maintains conditional access policies and configures MFA in Microsoft Azure
Configures and monitors data sensitivity labels with Azure Information Protection
Designs, implements, monitors, and maintains Microsoft Endpoint Manager/Intune application, services, and features for Windows 10 & 11 endpoints
Enrolls iPhones using Apple Business Manager and Microsoft Endpoint Manager/Intune
Identifies, troubleshoots, documents, and resolves Microsoft Endpoint Manager/Intune errors and conflicts
Creates and maintains detailed technical documentation, including system configurations, technical specifications, designs, processes, operational procedures, knowledge articles, test plans, and test results
Develops and delivers training programs to educate stakeholders, users, and IT support staff on best practices and policies
Assists in the automation of manual tasks and processes
Performs in-depth system analysis to determine the cause of application and system performance-related issues
Assists the Support Center to resolve cases on an as-needed basis
Anticipates, identifies, and corrects system performance, availability, capacity, or configuration problems
Manages individual work schedules with minimal oversight and proactively communicates status, progress, and risks to management and project leadership
Attends 40 hours of continuous learning (may include professional memberships, forums, lunch and learns, roundtables, online training courses, and maintaining certifications)
Other duties as assigned
Requirements & Skills:
High School Diploma or GED, required
Bachelor’s in Computer Science, Cybersecurity, Information Technology, Software Engineering, Information Systems, or Computer Engineering, preferred
Five (5) or more years of relevant experience is required
Certifications addressing cloud security, mobile device management, mobile application management, operating systems, technical support, managing, maintaining, troubleshooting, installing, configuring cloud infrastructure, authentication, and desktop hardware, software, and configurations, preferred
Client operating systems – Windows 10 and Windows Server 2016 and newer
Familiarity with disaster/recovery policy (i.e. Veeam or other backup suites, tape media, and disaster recovery sites)
Operating system command-line tools – Primarily Windows batch scripting and PowerShell
FedRAMP, NIST SP 800-53, NIST SP 800-171, NIST CSF, Cybersecurity Maturity Model Certification (CMMC), ISO 27000
Laws, regulations, policies, and ethics as they relate to cybersecurity
Technology security principles and methods (i.e., firewalls, demilitarized zones, encryption)
