Proactive Customer Relationship Management at the local level – Using Cantonese, English, and Mandarin to build and maintain strong, long-term relationships with key stakeholders at customer organizations. Serve as the primary point of contact for technical issues and escalations. In addition, identify and recommend solutions to address customers’ evolving needs and challenges.
Technical Guidance and Support – Provide expert guidance on solution architecture, best practices, and optimization strategies. Assist customers in designing, deploying, and troubleshooting complex cloud environments. Also conduct regular workshops and trainings, technical reviews, and health checks to ensure optimal performance.
Project Management & Ownership – Collaborate with customers to plan and execute migration, deployment, and expansion projects. Monitor project progress and provide regular updates to stakeholders. Take ownership of the projects for on-time delivery.
Thought leadership – Stay up-to-date with the latest cloud and AI/ML technologies and industry trends. Contribute to the development of best practices, industry insight articles, and technical documentation.
Requirements & Skills:
5 years of proven experience in the role of Technical Account Manager or Cloud Solution Architect, with strong knowledge of cloud IaaS and PaaS products from one of the major cloud providers.
Speaks Cantonese, English, and Mandarin for both business and technical communications with local external clients. Preferred Qualifications –
Product-wise, have a deep understanding (preferably level 300 or above) of some of the following cloud products: IaaS basics (VMs, VPC, LB, etc), organization and landing zone, Cloud Native
K8s (cloud products & open-source projects), Prometheus, CI/CD, Database – SQL (MySQL, PostgreSQL), MongoDB, RDBMS, Big Data – data warehousing, data lake, ETL & ELT, Hadoop & Spark, AI/ML platforms – MLOps, CV, NLP, LLM, Multi-cloud migration
Industry-wise, preferably have worked with DNBs, ISVs, and SIs in verticals like E-commerce, Media, Entertainment, Gaming, Education, etc
Comfortable with a fast-paced and ambiguous “startup” environment
Can-Do attitude, Self-starter, Ability to work independently, and highly motivated with contagious enthusiasm
