Responsible for all onboarding/offboarding of SaaS platforms and related application/system support for Lightspeed cloud systems
Support of all cloud-based/SaaS applications including SSO configuration and user access troubleshooting
Support of Lightspeed Development Cloud PC environment including patch management, image creation/management, software review and installation, and cost/usage monitoring and reporting.
Management of all Lightspeed contractor/guest accounts, access, auditing, and tracking
Assist in the support and operation of Windows and Linux-based assets within the Cloud environment as well as tools and scripts to support operations and management
Management of cost reporting and optimization
Support the Platform Engineering team in daily operations of the Telesat MS Azure instances
Evaluate, deploy, and manage Cloud PC solutions for key lines of business.
Provide emergency support on incidents as required.
Perform occasional after-hours maintenance.
Incident on-call rotation as required.
Day-to-day operational support.
Requirements & Skills:
Bachelor’s degree in technical or engineering field or equivalent practical experience.
At least 3 years of relevant industry experience with the deployment, management and automation of Cloud-based resources.
At least 2 years experience in the operation of Cloud and data center environments.
Industry certifications such as MCSE, and CISSP are a strong asset.
Experience in the administration of computer systems such as systems administrator in an operations role.
Strong understanding and hands-on experience in operations and management of public cloud-computing environments like GCP, AWS, and Azure.
Strong understanding and hands-on experience in the administration of Linux.
Understanding of DevOps concepts.
Experience in the deployment and support of Cloud/remotely based desktops.
Working technical knowledge of network systems.
Working technical knowledge of current systems software, protocols, and standards including Active Directory.
Identity management using Microsoft Identity Manager and Azure AD Connect.
Solid understanding of the Windows and Linux-based endpoints.
Must be well organized and able to grasp system concepts and communicate their applications.
Must be capable of quickly learning new systems and associated software applications for proficient execution of tasks.
Ability to manage multiple demands with time-related constraints in a fast-paced environment.
Prioritize and schedule work as necessary to maintain department standards and service-level agreements
Ability to speak effectively before groups of internal employees, communicate technical information, and create and deliver presentations and information sessions to both technical and non-technical personnel.
Demonstrated experience in applying technical expertise and in-depth evaluation to solve complex problems in my own area of expertise.
Ability to create and maintain documentation and training materials, including KB articles, for technical staff and end-user audiences.
