Customize CRM systems to meet business requirements by developing custom attributes, modules, workflows, reports and dashboards.
Design and implement CRM solutions to configure Accounts, Leads, Sales, Marketing, and Customer Service processes.
Ensure CRM systems are optimized for usability, performance, and scalability.
Develop and manage integrations between the CRM system and other enterprise applications, such as ERP systems, email marketing tools, and customer support platforms.
Use APIs, web services, and middleware to ensure seamless data flow between systems.
Maintain and troubleshoot data synchronization between integrated systems.
Ensure the CRM system is regularly updated with the latest features, security patches, and version upgrades.
Perform routine system audits, identify areas for improvement, and implement fixes or enhancements.
Monitor CRM performance and resolve any technical issues related to system downtime or user access.
Design and implement automated workflows, business rules, and triggers to streamline business processes.
Create custom dashboards, reports, and analytics to provide insights into customer behavior, sales trends, and performance metrics.
Ensure that automated processes align with business goals and drive operational efficiency.
Provide training and documentation to internal and external stakeholders on CRM system usage, best practices, and new features.
Offer technical support to users, troubleshooting issues related to system access, functionality, and data integrity.
Assist with user account management, permissions, and security settings.
Implement data governance and security policies to protect sensitive customer information and ensure compliance with data protection regulations.
Manage data migration, imports, and exports while maintaining data accuracy and integrity.
Regularly back up CRM data and maintain disaster recovery plans.
Work closely with business analysts, project managers, and department heads to gather requirements and understand business needs.
Translate business requirements into technical specifications and create solutions that meet business objectives.
Communicate technical solutions clearly to non-technical stakeholders, ensuring alignment between technical development and business goals.
Develop and execute test plans to ensure the quality and functionality of CRM customizations and integrations.
Perform unit testing, user acceptance testing (UAT), and troubleshoot issues before deployment.
Ensure new features and system changes meet business requirements and work as expected.
Document system configurations, customizations, workflows, and integration points for future reference.
Maintain up-to-date technical documentation for both internal use and user reference.
Ensure clear and accessible documentation for ongoing system maintenance and upgrades.
Collaborate with IT teams to ensure that CRM systems are integrated into the broader enterprise infrastructure.
Participate in system architecture discussions and contribute to the design of secure and scalable solutions.
Work with development teams to ensure that code is written following best practices, using appropriate development methodologies.
Requirements & Skills:
Bachelor’s Degree in computer science, software engineering, IT, or equivalent.
3 to 6 Years of work experience as a CRM developer.
Proven experience as a CRM Developer, preferably with platforms like SugarCRM, SuiteCRM, VTiger CRM, EspoCRM, or X2CRM.
Strong understanding of CRM platform architecture, APIs, and integration methods.
Strong understanding of the SugarAutomate; Smart Guides and BPM.
Proficiency in programming languages such as JavaScript, PHP, MySQL, and jQuery.
Experience with web services (REST, SOAP) and database management (SQL, NoSQL).
Knowledge of CRM customization, including workflows, plugins, custom fields, and entities.
Excellent problem-solving and debugging skills.
Familiarity with Agile development methodologies and version control systems (e.g., Git).
CRM certifications (e.g., SugarCRM Certified Developer, VTiger CRM Developer Certification, Odoo Technical Certification) are a plus.
Familiarity with languages beyond Arabic and English is a plus.
