Lead a cross-functional squad through the full product lifecycle—from discovery to delivery—ensuring continuous improvement of AI-driven digital products.
Transform complex customer challenges into simple, innovative solutions that create meaningful value for both customers and the business.
Collaborate across teams to align service and sales strategies, secure stakeholder buy-in, and coordinate product dependencies and release planning.
Manage and prioritise a roadmap of customer-focused initiatives that directly support the squad’s objectives and deliver tangible business impact.
Proactively shape the product backlog with high-value AI use cases that drive measurable outcomes such as increased NPS, reduced costs, or improved conversion.
Champion a digital-first mindset across the organisation, driving innovation and positioning Optus as a leader in seamless, customer-centric service and sales experiences.
Requirements & Skills:
Comfortable working in Agile environments and thrive in fast-paced, dynamic settings where priorities can shift quickly.
Proven leadership experience guiding cross-functional teams—engineers, analysts, and testers—toward shared goals and outcomes.
Strong communicator with the ability to simplify complex technical ideas for diverse stakeholders across business and technology.
Naturally collaborative, solutions-focused, and always looking for ways to improve processes and outcomes.
Brings a proactive, innovative mindset—constantly exploring ideas that improve customer experience and championing change with a positive, can-do approach.
Deep understanding of modern development principles, design thinking, and experimentation frameworks like hypothesis-driven development and A/B testing.
