Project Support & Collaboration: Work alongside Associates and Managers, supporting product delivery efforts across multiple initiatives, and translate complex business problems into easily digestible narratives.
Quality Assurance (QA): Participate in manual QA testing to understand project needs, identify issues, and ensure high-quality deliverables.
Stakeholder Communication: Assist in facilitating discussions between frontend and backend development teams, DevOps engineers, UI/UX designers, and clients.
Executive Presence: Engage with executive and C-suite stakeholders, presenting insights and ensuring alignment on product goals.
Agile & Scrum Participation: Participate in daily/weekly calls, sprint planning, and design discussions, contributing insights and learning from team interactions.
User Stories & Requirements Gathering: Document client requirements as user stories and acceptance criteria, ensuring clarity and alignment with business objectives.
Process Improvement: Observe and contribute to refining workflows, supporting continuous improvement across product delivery.
Requirements & Skills:
Experience: 3-5 years in client services, sales, or marketing roles and a strong track record of managing client projects and delivering results.
Executive Presence: Proven ability to engage with C-suite and executive stakeholders, confidently presenting insights, managing expectations, and driving strategic discussions.
Communication Skills: Confidence in presenting and communicating complex ideas to both internal teams and external clients, in writing and verbally.
Multi-Project Management: Ability to manage multiple projects and initiatives simultaneously.
Analytical Mindset: Strong ability to translate business problems into structured, actionable insights.
Education: Bachelor’s degree in a relevant field (e.g., Business, Marketing, Economics, Political Science, International Relations, etc.)
