Learn/ Acquire Dubai First Mobile Features on Prod and non prod Verification support would be needed
Understand the existing architecture (Mobile, Backend, Applications, Digital microservices, Infrastructure and Security)
Understand the Processes, Policies, Practices, and Service Line team structures within the Organization and Subsidiaries.
Plan, execute, conduct Production Implementation and BVT (Business Verification Testing). Frequency = 1 to 2 times / week.
Comprehend the Change (Project change/ IT RISK Change) with reference to Business requirements, the value addition to the end user, and understand the
Application Solution and Infra Security Solution.
As per the change, track the application change summary and list the dependencies on all the teams and staff involvement (DBA, Devops, Cloudops, Vendor teams, all service lines).
Plan and be prepared for the worst-case scenarios during the Change Deployment (align all the required teams and keep them on stand-by support), inform all these stakeholders and align them for support.
Brief the Change Management team and seek the change approvals.
Initiate the Security Assessment, Technology Risk Assessment, Minimum Compliance Security Baseline Scanning, and Vulnerability Scanning, and coordinate with the Group Security Office / Chief Information Security Office for risk mitigation.
Coordinate with the DEV, SIT, and UAT team and track the closure of the issues.
Coordinate with the SIT automation team and track the closure of the issues.
Coordinate with the Architect and get the sequence diagrams within the scope of deployment.
Coordinate with the Performance Testing team and track the closure of the issues.
Coordinate with the Monitoring team and get the required monitoring and logging in place.
Conducted and Tracked the knowledge transfer from the development squad to the production support teams.
Coordinate with the Development Team with regards to the CR for the Projects, review the change artifacts, and prepare the runbook.
Inform the Business of the Service Disruptions/Downtime and secure the approvals as per the change window. And align for the customer communications, Contact Center alignment, and BVT planning (in line with the UAT scope).
Schedule and conduct all the Deployment activities. If there are any issues, conduct the RCA/ retrospectives.
API tester skills
Mobile app UXUI testing skills.
Most of the activities will be monotonous manual repetitive tasks.
