| Company | Novo Nordisk |
| Job title | Senior Cloud Advisor |
| Job location | Plainsboro, United States |
| Type | Full Time |
Responsibilities:
- Participate in the global CCoE advisory function with a special focus on internal Novo Nordisk business partners in North America and will act as single point of contact
- Encourages information sharing, team-based resolutions, and cross-training, across IT to ensure collaboration, effectiveness, efficiency, and service excellence
- Work to continuously improve the service request and delivery processes for C&CI-delivered infrastructure services
- Maintain customer relationships and improve response and delivery times on C&CI-delivered cloud services
- Maintain close awareness of service partner performance, and monitor to assess against service level agreements, contractual obligations, and business satisfaction
- Drive hot topics follow-up from weekly service partner standup meetings and corrective actions as needed
- Active contributing member of an Agile Product Team
- Attend Novo Nordisk/service partner governance meetings as required
- Represent SarbOx controls at internal GIA audits
- Communicate and coordinate information regarding maintenance windows, major outages, and other significant events
- Assist in resolving any escalated service issues and customer complaints
- Conduct feedback sessions with customers to identify areas for improvement with processes or operating model
- Ability to understand customer requirements and introduce them into the Agile intake process
- Create and present regular performance reports to management
- Represent C&CI infrastructure hosting services in project team meetings
- Integrate multi-sourced IT capabilities as seamless offerings to customers
- Fosters working relationships with line of business, IT leaders, vendors, and colleagues focused on effective and efficient IT Service Management
- Encourages information sharing, team-based resolutions, and process improvement to ensure service excellence
Requirements & Skills:
- Bachelor’s Degree or equivalent experience in an Information Technology role required
- Minimum of 6 years in supporting IT services and external service providers is required, preferably in the Pharmaceutical Industry
- Strong working knowledge of the creation and administration of Service Catalogs
- Working knowledge of SAFe Agile methodology
- Ability to work in a complex environment with internal and external supported services
- Working knowledge of public cloud (AWS, Azure) services & cost management principles
- Excellent interpersonal and customer service skills
- Strong working knowledge of industry best practices and service delivery standards required
- Strong documentation and presentation skills
- Excellent communication skills, both written and verbal
- Detail-oriented, with the ability to analyze trends and take appropriate action as needed
- Excellent organizational and problem-solving skills
- Experience with leading continuous improvement and feedback loop initiatives
- Strong working knowledge of applications including Office 365, SharePoint, Yammer, Azure DevOps, ServiceNow
Preferred Experience:
- ITIL V3, V4 certification
- Strong working knowledge of ServiceNow
- Working knowledge of server virtualization
- Working knowledge of LAN/WAN networking
