Define the operating structure and processes to implement in product strategy
Understand the pros, cons, and costs of emerging technologies (primarily focused on generative AI)
Partner with Product and Engineering teams to identify the tech/ tooling strategy which includes choice of internal development vs. external vendors and which (if any)
Ensure functional partners are aligned on key objectives for the program/product
Advise product teams on the global feasibility and user experience of generative AI products and tools throughout the product lifecycle
Develop, own, and plan for the long-term generative/ conversational AI strategy while executing a short-term implementation plan for the Uber CommOps team
Collaborate with key team members (legal, tax, policy, support, etc) to prepare products for launch
Track core business metrics related to the product
Identify key problem areas and/or geographies impacted by product post-launch
Surface and advocate for key insights from the business to advise product improvement
Evaluate possible use cases where generative/ conversational AI can be deployed, run cost-benefit analyses, and provide recommendations to leadership
Conduct ongoing analysis/ evaluation of tech performance to provide recommendations for optimization that will ultimately drive customer and customer support representative (CSR) satisfaction
Ensure that quality generative/ conversational AI products are launched on time and with features that deliver the business objectives while managing communication and alignment to drive product adoption
Communicate status, progress to facilitate leadership inputs and decisions
Requirements & Skills:
Bachelor’s degree
5+ years of experience in technology, consulting, operations, or other highly agile, project-based environments
Previous experience developing and deploying new technology products
Excellent communication, the ability to engage internal stakeholders and external customers
Deep understanding of the user experience
Ability to leverage data to inform and support critical decisions
7+ years of experience in technology, consulting, operations, or other highly agile, project-based environments
Prior experience with conversational AI product optimization and/ or generative AI product development
