Offer comprehensive technical guidance and solutions to customers. Proactively troubleshoot product issues to enable the timely and seamless utilization of SAP’s products, following an efficient communication workflow. The goal is to minimize the effort required for customers to use SAP products, thereby enhancing their overall experience.
Knowledge Management and Feedback:
Document solutions and best practices. This documentation serves to strengthen self-service support channels, effectively deflecting a significant volume of customer problems. Additionally, provide valuable feedback to product development teams. This feedback loop is crucial for driving continuous improvements and enhancements to the products, ensuring they better meet customer needs.
Cross-Functional Collaboration:
Collaborate closely with various internal counterparts. By working together, the team can ensure that customer satisfaction is achieved. This collaboration involves coordinating efforts, sharing knowledge, and aligning strategies to provide a unified and high-quality service to customers.
Requirements & Skills:
7+ years of working experience within the IT industry in a similar job position
Fluent in oral and written English (Japanese speaking is a plus)
Demonstrates strong technical knowledge on SAP ABAP, skilled in debugging ABAP code to quickly identify and resolve issues
Bachelor’s or master’s degree (preferred in computer science or engineering)
Role-Specific Skills: Troubleshooting, Product Thinking, Knowledge Management, Relationship Building, Generative AI Day-To-Day Practice, Critical Thinking, etc.
Professional Skills: Learning Agility, Emotional Intelligence, Effective Communication, Diversity Awareness, Customer Focus, Creative Thinking, Complex Problem Solving, and Collaboration.
Strong team player who learns and adapts quickly
Knowledge of the SAP S/4HANA product (Financials Controlling, Sales, and Sourcing & Procurement) is a plus
