Responsibilities:

• Team Building: Recruit, hire, and train a skilled team of ProdOps Engineers to establish a fully operational ProdOps team from scratch. Develop team goals, performance metrics, and performance evaluation processes. Foster a collaborative and inclusive team culture that promotes teamwork, innovation, and excellence.
• Infrastructure Monitoring and Troubleshooting: Oversee the monitoring of our company’s global infrastructure using management tools to detect and resolve infrastructure issues proactively. Lead the troubleshooting efforts to resolve incidents in a timely manner, and escalate issues to appropriate teams for further investigation and resolution when necessary.
• Incident Management: Establish and enforce incident management procedures, including incident reporting, escalation, and resolution processes. Coordinate with other engineering teams and external vendors to resolve technology incidents, minimize downtime, and ensure service level agreements (SLAs) are met.
• Infrastructure Automation & Optimization: Continuously analyze infrastructure performance data, identify trends, develop and implement strategies to optimize performance and minimize disruptions. Collaborate with other engineering teams to automate and optimize for improved performance, implement upgrades, and changes to enhance infrastructure reliability, capacity, and security.
• Documentation and Reporting: Develop and maintain comprehensive documentation, including network diagrams, run books & standard operating procedures (SOPs), and incident reports. Generate regular reports on performance, incidents, and trends to senior management and stakeholders.
• Vendor Management: Establish and maintain relationships with technology equipment vendors, service providers, and other relevant stakeholders. Coordinate with vendors to resolve technical issues, manage maintenance contracts, and ensure timely delivery of services and equipment.
• Training and Development: Provide ongoing training and professional development opportunities to the ProdOps team to enhance their technical skills, industry knowledge, and job performance. Mentor and coach team members to foster their growth and career advancement.

Requirements & Skills:

• Proven experience in building and managing a 24×7 Production Operations team working with peers and colleagues in a distributed global operation  
• Strong leadership skills with the ability to motivate, mentor, and develop a high-performing team
• In-depth knowledge of on-premise and cloud technology concepts, protocols, and procedures
• Strong understanding of monitoring tools, incident management processes, automation, and optimization strategies
• Ability to analyze complex technical issues, develop effective solutions, and make informed decisions in a fast-paced environment
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders. 
• In-depth understanding of the Linux operating environment: kernel tuning, network stack tuning, system observability & instrumentation, and security & access management.
• Solid understanding of layer 2-7 networking fundamentals and the relationship between servers & services, and the transit of their packets through network hardware.
• In-depth experience engineering and maintaining a private-cloud infrastructure: Bare-metal, vSphere, KVM, Kubernetes.
• Experience with tools like Ansible, Terraform, Docker, Kafka, Nexus
• Experiencing with observability platforms: Prometheus, ELK, Jaeger, Grafana, Nagios, Zabbix
• Familiarity with Big Data tools: Hadoop, HDFS, Spark, HBase
• Ability to write code in Go, Python, Bash, or Perl for automation.

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Responsibilities:

• Support software design process based on functional requirements
• Consult with project teams and end users to identify application requirements
• Design, develop, and implement new software features or modifications to existing software
• Support CI/CD process for stability, efficiency, security, and quality of all shipped code
• Support Runtime platform maintenance, integration of new features, and release fixes
• Make recommendations for continuous improvement of SDLC and DevOps
• Design, develop, and implement code automation for improving efficiency & enforcing quality/security baselines,
• Support in the creation and maintenance of documentation
• Participate in advanced support escalation for live site management
• Mentor junior team members and train others as an SME

Requirements & Skills:

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Responsibilities:

Requirements & Skills:

• Bachelors/Masters degree in Computer Science/Electrical Engineering
• Minimum 4 years of experience
• Excellent coding skills in Python and or C++
• Strong knowledge of algorithms and data structures
• Basic understanding of computer networking and protocols
• Basic Knowledge of the Linux Operating System
• Experience in building test/simulation environments for real-time systems
• Masters in Computer Science/Electrical Engineering
• Deep understanding of computer networking domain and protocols. Experience with developing and troubleshooting Layer 2 and Layer 3 networking technologies
• Knowledge of systems/network programming in Linux / POSIX environments
• Experience with infrastructure management and orchestration solutions (VMWare, OpenStack)

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Responsibilities:

• Analyzes customer problems of low complexity.
• Assesses the scope of impact.
• Mitigates customer impact of issues and executes workarounds.
• Implements problem resolution as identified in documented solutions.
• Engages others as appropriate and escalates as required.
• Provides advice or training to users about the application systems’ functionality, correct operation or constraints, and correct user faults.
• Proactively monitors production and nonproduction environments and/or applications.
• Conducts root cause analysis and correlation of other system and/or application problems of low complexity.
• Works on smaller, minimally complex projects/issues that require a singular area of expertise.
• Participates in project planning sessions with team members.
• Manages multiple and sometimes competing priorities with guidance.
• Aids the preparation of status updates for customer problems or projects.
• Regularly communicates and shares knowledge with the rest of the team.
• Performs actions aligned with defined standards.
• The following are required for some positions but not all:
• Makes general or site-specific modifications updates system documentation, manipulates data, and defines enhancements.
• Provides input for technical plans and solutions.

Requirements & Skills:

• Bachelor’s degree or equivalent.
• 1 year of experience supporting IT infrastructure, Applications & Cloud Services.
• 1 year of mandatory NOC experience in a similar environment would be an added advantage.
• 1 year of Windows, UNIX, or Storage administration skills would be an added advantage.
• Excellent understanding of the ITIL process with appropriate fundamental accreditation.
• Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
• Strong collaboration skills

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Responsibilities:

• Taking part in architecture discussions;
• Participation in meetings with the English-speaking team;
• Project implementation in accordance with the provided architecture model;
• Unit testing code coverage.

Requirements & Skills:

• 3+ years of commercial experience in the IT industry with Java;
• Solid experience with Java Core, Spring, JPA, SQL;
• Intermediate English.

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Responsibilities:

• Investigate novel techniques combining class-leading heuristics with optimization
• Translate real-world Supply Chain Management use cases into a mathematical model
• Lead the design and implementation of the mathematical model
• Define test strategies and develop comprehensive test plans
• Write unit testing, integration testing, and debugging to ensure robust and error-free software
• Design, develop, and maintain automated test scripts for functional, regression, and performance testing using testing frameworks and tools
• Collaborate closely with your agile team members and other stakeholders
• Shape the future direction of Kinaxis as we move into new markets

Requirements & Skills:

• MSc or PhD in Operations Research, Industrial Engineering, Computer Science (or related)
• 3+ years of software development experience, and a track record of delivering commercial software
• Working knowledge of C++, including object-oriented design and design patterns, unit testing
• A love of data structures and algorithms, and the desire to apply them in the real world
• Experience in creating mathematical models of real-world optimization problems.
• Experience in commercial solvers (Gurobi, Xpress, CPLEX)
• Ability to design, develop, and maintain automated test scripts for functional, regression, and performance testing using testing frameworks and tools.
• Nice to have knowledge in machine learning models and algorithms
• Nice to have knowledge of Supply Chain Management (Demand Planning, MRP, S&OP, Capacity Planning)

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