Partner with our leadership on developing an AI/ML strategy and roadmap to improve the customer support experience.
Be accountable for the delivery of the primary identified opportunities in UV, partnering with product and engineering teams.
Lead the ML development of a natural language understanding/processing system that integrates seamlessly into the Canva Product.
Collaborate with MLEs across the organization to tap into existing ML capabilities and/or work on cross-organisation problems and solutions.
Requirements & Skills:
You have more than 5 years of Industry experience in the machine learning/software engineering role with a Product/SaaS company.
You have experience with industry-level high scale Natural Language Systems.
You have experience building and deploying machine learning models, including a strong understanding of end-to-end machine learning pipelines and components.
You have strong coding proficiency in Python (note that interviews will be in Python).
You are familiar with several of the following: TensorFlow, PyTorch, sci-kit-learn, Langchain, and Huggingface.
You have worked with RAG architectures and/or have a good understanding of its application.
You have a strong understanding of Computer Science/Engineering fundamentals and first principles covering system design, data structures, architecture, and design patterns.
You have ideally previously worked in a Customer Support and/or Business Process automation role.
You have excellent collaboration and communication skills. You enjoy pairing with and mentoring other engineers.
You have a proven ability to set medium to long-term vision for the team in the AI space.
