Serve as the first point of contact for all technical support communications – primarily via email – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
Diagnose and resolve customer issues with products, escalating as needed to ensure timely follow-up and satisfactory resolution
Expand your knowledge of our products and technical skills through both training and practical experience
Provide recommendations for continuous product and process improvement
Requirements & Skills:
3+ years of customer-facing work experience on both email and live chat channels
Experience using Hubspot, Zendesk, JIRA, Salesforce, or other similar software
Excellent problem-solving and analytical skills
Proven perseverance when resolving customer requests
A passion for learning and sharing knowledge with others
Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences
