Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an understanding of Google Cloud’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
Requirements & Skills:
Bachelor’s degree in Science, Technology, Engineering, Math, or equivalent practical experience.
4 years of experience reading and explaining code in one of these languages: Java, Python, PHP, Go, Ruby, C#, C, or JavaScript.
4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
Experience debugging workload issues across multi-node environments.
Experience with exploratory kernel debugging and performance analysis of containerized systems.
Experience working with public cloud services and infrastructure.
Experience in computer networking (e.g., TCP/IP, Routing, Load balancing, etc.).
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
