Providing assistance to end users for firm-approved applications using a variety of different methods; those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary
Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors, and peripheral hardware; scanning computers for viruses
Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem
Setting up and configuring desktop and notebook computers and printers, initializing, and stabilizing performance
Meeting and coordinating with other local Technology department members on product installation, training, and support
Setting up and providing audio/visual support for onsite and offsite events
Assisting in the configuration and deployment of Apple DEP iPhones/iPads as well as personally-owned mobile devices
Requirements & Skills:
Demonstrate strong analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
Display well-developed and professional interpersonal skills, as well as the ability to interact effectively with people at all organizational levels of the firm and the ability to work in a team environment with a customer service focus
Possess organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines
A high school diploma or equivalent, preferably with a Bachelor’s degree in Computer Science or Information Systems
A minimum of three (3) years of technology support experience with PC hardware/software
A minimum of two (2) years of related experience working with notebook computers, preferably experience with Lenovo notebooks
Experience working with remote communications hardware including wireless routers and network interface cards
Experience with installations and upgrades, training, and technical documentation
